Privacy Policy

Celebrimbor LLC, doing business as QuoteMe ("we," "our," or "us"), operates the QuoteMe mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

We are committed to protecting your privacy. We do not sell, rent, or trade your personal information to third parties.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, and business information (business name, address, and services offered). This information is necessary to provide the Service and create quotes on your behalf.

Quote and Business Data

We store the quotes you create, customer information you enter, job schedules, invoices, expenses, and related business data. This data is essential to the core functionality of the Service and is stored securely on our servers.

Payment Information

Payment processing is handled by Stripe, a PCI-compliant third-party payment processor. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. We retain only a tokenized reference and basic billing information (such as the last four digits of your card) necessary for managing your account.

Uploaded Content

When you upload photos, documents, or other files (such as site pictures or existing quotes for AI extraction), we store these files securely to provide the requested functionality. Uploaded content is associated with your account and the relevant quotes or jobs.

AI and Speech Input Data

If you use AI-assisted features, we may process uploaded files, pasted text, and speech-to-text transcripts to extract customer details, business information, line items, payment terms, expense details, and other structured information that helps power the Service. We may send this content to trusted service providers that help us perform these processing tasks on our behalf.

Device Contacts

If you choose to import a contact from your device, and you grant the necessary permission, we may access the selected contact's name, phone number, and email address solely to help you fill out customer information in the app.

Signing Data

When your customers sign quotes, we collect the signature (drawn or typed), the signer's IP address, timestamp, timezone, and a cryptographic hash of the signed document. This information forms the audit trail for signed quotes and is retained for legal and record-keeping purposes.

Usage Data

We automatically collect certain technical information when you use the Service, including device type, operating system version, app version, and general usage patterns. This data helps us improve the Service and troubleshoot issues.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Create, send, and manage quotes, jobs, and invoices on your behalf
• Analyze uploaded files, pasted text, and speech-derived text to provide AI-assisted extraction and drafting features
• Process payments and manage billing
• Send transactional communications (quote notifications, signing confirmations, account updates)
• Provide customer support
• Detect, prevent, and address fraud, abuse, or technical issues
• Generate anonymous, aggregated analytics to improve the Service

3. How We Share Your Information

We do not sell your personal information. We share information only in the following limited circumstances:

• With your customers: When you send a quote, the recipient sees your business name, contact information, and the quote details you've included.
• Service providers: We use trusted third-party services (such as AWS for hosting and storage, Stripe for payments, email delivery services, and AI processing providers) to operate the Service. These providers access your data only to perform services on our behalf and are bound by contractual obligations to protect it.
• Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL) and at rest, secure cloud infrastructure hosted on Amazon Web Services (AWS), and access controls. While no method of electronic storage is 100% secure, we take reasonable precautions to safeguard your information.

5. Data Retention

We retain your account and business data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, accounting, or compliance purposes (such as signed quote audit trails).

Uploaded files, AI processing inputs and outputs, and related support or diagnostic records may be retained for a limited period where reasonably necessary to provide the Service, investigate issues, improve reliability, or satisfy legal obligations, after which they are deleted, anonymized, or no longer linked to your account where practicable.

6. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data
• Object to or restrict processing of your personal data
• Data portability (receive your data in a structured, commonly used format)

You may also request account deletion through the app settings where available. To exercise any of these rights, or if you need help deleting your account, please contact us at [email protected]. We will respond within 30 days.

7. Third-Party Services

The Service integrates with third-party services including Stripe (payments), Amazon Web Services (hosting, storage, and infrastructure), AI processing providers, and email delivery providers. Each of these services has its own privacy policy. We encourage you to review their policies for details on how they handle your data.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Celebrimbor LLC
d/b/a QuoteMe
A California Limited Liability Company
Email: [email protected]